Refund & Returns Policy

Effective Date: 5th of October 2024

Business Name: Vukoja
Website: https://eyeprotectionnow.com/
Contact Email: [email protected]
Address: Karlstrasse 12, 89231 Neu Ulm, Germany

Introduction

At Vukoja, we strive to provide high-quality blue light blocking glasses for gamers. Your satisfaction is important to us. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. We aim to ensure a fair and transparent experience for our customers.

1. Return Eligibility

You may return your purchase within 30 days of receiving your order, provided that the following conditions are met:

  • The item must be in its original condition and packaging, including all accessories, tags, and documentation.
  • The item must not have been used, worn, or damaged.
  • The return must be initiated within the specified return period.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items purchased during clearance or sale events, unless otherwise specified.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at [email protected] with the subject line “Return Request.” Include your order number, a description of the item you wish to return, and the reason for the return.
  1. Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Authorization Number and instructions on how to return the item.
  1. Prepare the Package: Carefully package the item in its original packaging, including all accessories and documentation. Clearly write the Return Authorization Number on the outside of the package.
  1. Ship the Item: Send the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions outlined above. Refunds will be processed within 7 to 10 business days after the inspection is complete.

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps outlined above and place a new order for the desired item.

6. Fees and Costs

  • Return Shipping Costs: Customers are responsible for the shipping costs associated with returning items unless the return is due to an error or defect.
  • Restocking Fees: We do not charge restocking fees for returned items.

7. Contact Information

If you have any questions or need assistance with the return process, please contact us at:

Email: [email protected]
Address: Karlstrasse 12, 89231 Neu Ulm, Germany

Thank you for choosing Vukoja for your blue light blocking glasses needs. We appreciate your business and are here to assist you with any returns or refunds. Your satisfaction is our priority!